Customer Service
Increase customer satisfaction
Boost your brand reputation
Dominate your niche
Customer Service Representatives come in many different forms, but all of them do either of two things:
1. Answer customer queries.
2. Resolve customer issues.
Customer Support Agents are essential members of a workforce, serving nearly every industry in the world. They can interact with your customers in a variety of media, from emails to live chats, to phone calls, etc.
Skillset
Customer Service Representative
- Answer high volumes of incoming customer phone calls.
- Provide live chat support.
- Provide help desk support.
- Provide technical support.
- Listen to your customers' needs, concerns, and complaints in order to help them.
- Know the ins and outs of your products/services and be able to communicate them clearly with your customers.
- Process orders and manage customer billing.
- Review and update customer accounts accordingly.
- Appease irate customers and resolve their problems
- Conduct research to find solutions to customer problems as needed.
Soft Skills
100%
English Fluency
95%
Empathy
100%
Professionalism
100%
Schedule Consultation Meeting
"Working with Chondra from Virtuale Staffing was a pleasure. Her provided virtual assistant worked hard to understand the requirements for each task as these often varied across the general marketing function. By asking the right type of questions and often using initiative, she was able to work well with team members around the world."
Caryn Alves
Founder of Jane and John